Driving loyalty app engagement with seamless in-store mobile connectivity.

Discover how in-store mobile connectivity can improve retail customer experience, increase loyalty app engagement, and drive larger basket sizes. Ross Hulley of PAN RF joins Michiel Lotter of Nextivity, retail technology expert Miya Knights, and Roger Sowerbutts to explore poor mobile signal in retail stores, multi-operator mobile coverage, the business case for retail connectivity solutions, and lessons from real-world deployments.

What you'll learn

Why reliable mobile connectivity is essential for modern retail experiences
How poor in-store coverage impacts loyalty app adoption and customer engagement
Practical strategies for improving digital interactions throughout the customer journey
How leading retailers are using connectivity to support personalised promotions and increase spend
Lessons from a major international retailer that transformed connectivity across 400 UK stores and warehouse facilities

It's time to

Reconnect.

When shoppers can access the information they:

Who should be interested?

Customer loyalty leaders
Retail technology professionals
Customer experience specialists
Digital transformation teams
Retail operations leaders
Marketing and CRM professionals
Store estate and infrastructure managers

Meet the speakers

Michiel Lotter

Chief Executive Officer
Nextivity

Michiel Lotter has over 30 years of experience in wireless communications. He joined Nextivity in 2007 as CTO and became CEO in 2021. Previously, he served as Senior Director responsible for platform development within Broadcom’s Mobile Communications Business Unit following its acquisition of Zyray Wireless, where he was co-founder and Vice President of Engineering. Michiel holds a PhD in Electrical Engineering from the University of Pretoria and is the inventor or co-inventor on 52 issued patents.

Miya Knights

Publisher
Retail Technology Magazine

Miya Knights has over 25 years’ experience as a retail technology analyst, author and consultant. She publishes Retail Technology magazine and has co-authored bestselling books on Amazon and Omnichannel Retail. Miya is a member of the KPMG Retail Think Tank, regularly appears in the media as a retail technology expert and moderates, chairs and keynotes at major industry events.

Ross Hulley

Managing Director
Pan RF

Ross Hulley leads Pan RF, helping organisations across retail, logistics, healthcare and commercial environments solve complex mobile connectivity challenges. Ross works closely with customers to deliver solutions that improve both operational performance and customer experience.

Roger Sowerbutts

Chief Growth Officer
Pan RF

Roger has over 30 years global tech industry experience in leadership and growth roles. He has built global software and tech businesses as well as several software start-ups and has had 5 successful exits. Roger guides the PanRF team from go-to-market, commercial, sales and marketing perspective.