CASE STUDY

MOBILE COVERAGE SOLUTION FOR LEADING SUPERMARKET

Retail parks offer the advantages of space, level access parking, and competitive rents but being out of town and away from densely populated areas frequently means that they may not have been viewed as a priority in terms of ensuring mobile coverage. Pan RF has helped one of the UK’s fastest-growing supermarkets to overcome this challenge in order to take advantage of the trend of shopping apps in its out of town stores.

  SEAMLESS COVERAGE

Pan RF CellHUB ensures seamless coverage between the car park and the store.

  CUSTOMER HAPPINESS

Relieve customers of the security concerns of using WiFi and the frustration of obtaining a mobile signal.

  APP UPTAKE

Good customer experience in accessing in store shopping apps will benefit uptake.

  ZERO DISRUPTION

CellHUB is a turnkey solution which can be installed with minimal disruption to stores

  TECHNICAL SUPPORT

Pan RF’s Network Operations Centre provides 24 hour support 365 days a year for its CellHUB systems.

Find out more about our mobile coverage solutions please get in touch.

Retailers taking advantage of the benefits of out of town sites who want their customers or employees to have robust mobile coverage within their stores are often faced with the challenge of poor mobile reception outside made weaker inside by the building’s fabric. This was the challenge facing the retailer who approached Pan RF for a solution to providing cost-effective robust mobile coverage so that shoppers could use an in-store shopping app.

The client chose three stores, designated as requiring a cellular coverage solution, for an initial trial. Each store was approximately 2500 m2 of steel and glass. Pan RF’s detailed coverage surveys showed that one of those stores required a coverage boosting solution for Vodafone, O2, EE, and Three UK, i.e., all four of the UK cellular operators, while the other two stores only required coverage for two of the four operators. Pan RF was able to tailor each store’s solution to ensure the client had the right coverage where they needed it in the most cost-effective way.

Man scanning an item at a supermarket

The only viable solution to ensuring seamless coverage was to use an OFCOM compliant CellHUB off-air repeater system in each store.

As a result of Pan RF’s installation of CellHUB systems the supermarket now has seamless cellular mobile coverage throughout the stores, allowing customers to enjoy the use of the supermarket’s app and without the hassle and security concerns of logging into public or the in-store Wi-Fi. The client was very satisfied with the result and enjoys continued support and monitoring of the system.

Over the past three years, Pan RF has proved to be one of our most reliable service providers. They have shown great care and attention to detail when designing and implementing radio frequency solutions. Their professionalism has been consistent throughout our working relationship, and I remain fully confident in their abilities to propose and deliver high-quality services to the customer. Myself and my team consider Pan RF to be a solutions-driven organisation. Working closely with their highly skilled representatives has been a pleasure and no doubt will continue to be in the future.

Client’s IT Service Manager

Fully Managed Service

  • No initial capital outlay just budgetable monthly payments
  • 24/365 monitoring
  • Flexible support packaged

Services Available

  • Technical support
  • Installation and setup
  • Maintenance
  • Application support
  • Hardware support
  • Guaranteed warranty